FAQs

❓ Frequently Asked Questions (FAQ)

🧴 Are your fragrances authentic?

Yes – 100%! All our fragrances are genuine designer scents, sourced as parallel imports (also known as rejected or grey market stock). That means real luxury, just not through the retail route.

Please Note: The Dubai/Arabian Range are not Parallel Imports. They have no defects whatsoever.

View the collection here: https://scentora.co.za/collections/dubai-collection

💼 What are “parallel imports”?

Parallel imports are authentic products made for international markets, sold at a lower price due to minor packaging imperfections, overstock, or discontinued batches – just without the premium retail markup.

🎯 Why are your prices so low?

We source directly from trusted suppliers and don’t pay retail overheads. Because these products are overstock or rejected due to minor flaws (like a dented box), you get the exact same fragrance for up to 80% less.

🚚 How long does delivery take?

We deliver anywhere in South Africa within 3–7 working days with either Courier Guy or Fastway Couriers. 

🛡️ Do you guarantee the quality?

Yes. We stand behind every fragrance we sell. If it’s not authentic, it doesn’t make it onto our shelves—no fakes, no imitations, no exceptions.

Why Are Scentora Perfumes So Popular?

Our perfumes sell fast because they come boxed and sealed in their original packaging. In today’s economy, 85% of households are mindful of their luxury spending. With Scentora, customers can enjoy premium fragrances for up to R800 instead of paying R2000-R5000 in retail stores—making them perfect for personal use or as gifts.

When Will I Receive My Order?

Delivery takes 3-7 working days, depending on payment clearance and location. Orders require 3-5 working days for processing and 2 working days for delivery.
Please note that during peak seasons and holidays, slight delays may occur, but rest assured, our team is working hard to dispatch your order as quickly as possible.

Where Are Orders Shipped From?

We ship directly from our warehouses in South Africa to your doorstep.

How Much Does Delivery Cost?

FREE shipping on all orders - Today Only!

How Do I Place an Order Online?

  1. Find your favourite perfume and click "Add to Cart."

  2. Browse for more, or proceed to checkout by clicking the cart icon.

  3. Fill in your delivery details (ensure accuracy for smooth delivery).

  4. Click Place Order.

  5. Complete your payment.

  6. Please check that you have received your order confirmation email. If not, please contact support. Delivery in 3-7 working days.

What Happens After I Place an Order?

Once your order is confirmed, we process and package it within 3-5 working days before handing it to our courier. You’ll receive a tracking number via email once it’s dispatched. Delivery takes an additional 2 working days.

Are These Perfumes Store-Bought?

No, our perfumes are imported (Parallel Imports), not purchased from local retail stores. While we don’t open every box for inspection, our fragrances are sourced from authentic manufacturers with only minor packaging variations.

Do You Have a Walk-In Store?

No, Scentora operates online only, we deliver nationwide from our warehouse in South Africa.

How Do I Track My Order?

Click "Track Your Order" on our website and enter your tracking number. Please allow 3-5 working days for processing before tracking is activated.

How Do I Stay Updated on Stock Availability?

We update our website regularly. However, if an item runs out unexpectedly, we will offer a replacement of the same value.

Is Scentora a Legitimate Business?

Absolutely! We understand online scams are a concern. Visit our Product pages for customer reviews, and we can provide waybill numbers of past orders upon request.

Why Does Perfume Smell Different on Different People?

Your body chemistry, diet, hormones, and even stress levels can affect how a fragrance develops on your skin. This is why the same scent may vary from person to person.

How Long Does the Fragrance Last?

Our perfumes last up to 6 hours, compared to 10-12 hours for retail versions. The difference is due to manufacturing variations, as different countries use different alcohol bases (e.g., grape-based in France, potato-based in Europe, grain-based in the USA).

If you expect retail-store longevity, we recommend purchasing directly from retailers at full price. However, our perfumes are ideal for everyday use and much more affordable.

Our NEW Dubai/Arabian range perfumes and colognes lasts anywhere from 6-10 hours. Some customers have reported that they still smell them on their clothes the next day.

Do You Offer Perfume Testers?

No, we do not stock 5ml testers. Our perfumes come in original branded packaging and are not decanted or mixed locally.

What Payment Methods Do You Accept?

We currently accept payment through one of our Payment Gateways in the checkout, ensuring secure transactions.

Do You Offer Subscriptions or Auto-Ship Products?

No, we do not charge automatic subscriptions—every purchase is a one-time transaction.

What Is Your Refund Policy?

We offer a 30-day guarantee for faulty products. If you encounter an issue, please contact our support team for assistance.

Do You Ship Internationally?

No, we only ship within South Africa.

Where Is Scentora Based?

We are an online store based in South Africa, we courier directly from our distribution centers in Johannesburg & Cape Town.